MANAGEMENT INFORMATION SYSTEMS (MIS)The most common technology applied by MFIs is the management information system known as MIS. MIS is an integrated IT application used to access useful, timely and accurate information to enable the user to make appropriate decisions and manage information effectively and efficiently. The MIS includes modules such as loan portfolio monitoring, human resources, internal control, accounting and financial analysis (CGAP, 2010). SIM is often one of the main factors enabling MFIs to achieve significant growth. Kashyap (2009) pointed out that “it is difficult for an MFI to scale significantly and maintain accuracy and transparency of its loan portfolio without MIS”. (PAGE?) PERSONAL DIGITAL ASSISTANTS (PDAs) A personal digital assistant (PDA), also known as a handheld computer, is a mobile device that functions as a personal information manager. MFIs use PDAs to facilitate loan processing, improve loan officer efficiency, and increase data accuracy and field access. To reap the maximum benefits from PDAs, MFIs must have stable MIS and high-speed access to branch data (Waterfield, 2004). such as an electronic booklet that allows MFI clients to carry all their relative information on this electronic chip. Smart cards are used to manage savings accounts, disburse loans or make transfers (Whelan, 2004). Reliable power supply for the card readers, software integration between the card readers and the central management information system, as well as the processes, policies and staff resources for handling lost, stolen or damaged cards are required before the introduction of smart cards (Whelan, 2004). POINT OF SALE (POS) Point of sale (POS) is a device or system often linked to computers, credit card readers or even mobile devices. telephones, located in a physical location such as a point of sale, in order to make an electronic transfer from one account to another or from a customer to a retailer. Some MFIs have implemented this technology in order to increase the security of financial transactions, reduce transaction costs in order to serve customers and reach new areas without branch infrastructure (Owens, 2009). MOBILE PHONES Mobile banking is a way for customers to perform balance checks. , account transactions, payments, etc. using a mobile phone. Mobile phones offer new, rapidly developing alternative technology delivery channels to extend financial services to those excluded from formal financial systems. Mobile phones allow customers to call an automated system to conduct business transactions, as well as access and request information..