Unlike work-life balance, rewards, and recognition, open communication is about interactions between people in the work environment. Robbins and Judge (2008) defined communication as the process by which the correct message is transferred and understood by the recipient from the sender. Communication can be subdivided into two types: open communication and closed communication. Open communication is different from closed communication where it allows parties to share ideas and contribute to communication (McMahon, 2013). Open communication is also known as two-way communication. When the message is transmitted by the sender, comments can be expressed by the recipient. This does not limit the chain of command in the organization. Top-down communication refers to the direction of information from top management to employees, while bottom-up communication refers to the flow of information from employees to top management (Johns and Saks, 2011). Both require open communication to achieve effective communication in the work environment. For example, the management team gives instructions to employees in order to complete tasks, employees must respond to the task clarification instructions. Open communication is encouraged in the work environment to avoid misunderstandings and improve relationships among employees in the organization. Furthermore, the existence of a