Dispute Resolution Process Wherever there is human interaction, conflict is virtually inevitable. For example, some conflicts can trigger a dispute in any relationship structure, while others can result in extremely complex international confrontation and hostility. It's not that they don't see the solution. It's because they don't see the problem (GK Chesterton). Therefore, dispute resolution processes have been developed to manage and intervene in these types of disputes. The result is a very diverse field in which conflict mediation professionals and other private nonprofit organizations take on a wide range of roles. This research paper defines some of the different roles established in dispute resolution processes, with an overview of some of the benefits of using alternative dispute resolution "ADR".MediationMediation is one of several approaches to conflict resolution who use a “third party” intermediary to help the conflicting parties resolve their conflict. Unlike arbitration, in which the third party actually decides how the dispute should be resolved, mediators simply assist the parties in their efforts to formulate their own solution. The definition of mediation has often created confusion due to the ambiguity of its essence. mediation. Mediation, however, is used in almost every area of ​​human interaction. In some cases, mediation is a more useful and effective alternative dispute resolution option. This is particularly the case if there is an ongoing relationship between the parties (directly or indirectly) and/or if there is a relatively small amount of money in dispute. Mediation can be confidential and allows any creative intermediary...... middle of paper...... others with decision-making authority. After the summary presentation of the evidence and a question period, the decision-makers and the facilitator will meet for confidential discussions with a view to resolution. Summary Jury Trial – The summary jury trial is another type of mock trial (actually a settlement event) using one or more advisory juries. . Summary jury trials typically involve the abbreviated presentation of complex litigation to advisory juries who then render one or more advisory verdicts for executives with decision-making authority to consider in their settlement discussions, again typically facilitated by an expert advisor or facilitator. Bibliography: Conflict: Practices in management, settlement and resolution. (John Burton and Frank Dukes) http://www.colorado.edu/conflict/peace/index.htmlhttp://www.mediate.comhttp://www.adr.org