Pre-Admission Call Center IssuesSouth Street Hospital (SSH) is one of 12 not-for-profit health systems in the Great West Hospital System . Their corporate call center located in Great West manages all 12 hospitals. Dr. Canton is a colorectal surgeon at SSH. His office received an angry call from Mr. Gutsy canceling his surgery scheduled for the next day. He claimed a woman from SSH called him to ask him to bring money to the admission center for his co-pay, but said he did not remember her name. He said he didn't want to go to a place that made those kinds of demands (Buchbinder & Shanks, 2012). Canton then complained to Dr. Kutup, the chairman of the surgery department, who called Ms. Mintz, the head of preadmissions at SSH. Ms Mintz said Great West's call center made the calls. Dr. Gasser, an anesthetist at SSH, had encountered the same problem with the call center. Dr. Canton, Kutup and Gasser met with Ms. Mintz and expressed their concerns to her. Ms. Mintz called Great West's corporate call center and spoke with the department head, Mr. de Money. He explained that they are following a script and that the hospital should not have to lose money because of, as he said, these deadbeats. Mr. de Money was not a team player and refused to listen to Ms. Mintz's concerns about harassment and complaints. When Dr. Canton heard this, he threatened to take his patients to another hospital (Buchbinder & Shanks, 2012). Kutup and Ms. Mintz should contact the Admissions and Registration Manager at South Street Hospital due to their departmental involvement in accounts receivable and payable and their management of pre-certification, pre-admission and mid-care. paper. .....change their way of thinking. It is strongly recommended that Mr. Count de Money be removed from his position at the call center until he has completed the required training to learn how to control his aggression (Buchbinder & Shanks, 2012).ReferencesGundling, R. (2012a). compassion, respect, efficiency: imperatives for hospital collections. hfm (Healthcare Financial Management), 66(7), 106-107. Buchbinder, S. and Shanks, N. (2012). Introduction to healthcare management. Sudbury, MA: Jones & Barlett Learning (ISBN: 978-0-7637-9086-8). References Gundling, R. (2012a). compassion, respect, efficiency: imperatives for hospital collections. hfm (Healthcare Financial Management), 66(7), 106-107. Buchbinder, S. and Shanks, N. (2012). Introduction to healthcare management. Sudbury, MA: Jones & Barlett Learning (ISBN: 978-0-7637-9086-8).