Additionally, Countdown offers one year warranty on select products to satisfy customers and their needs and demandsRepair or replacement policies – Due to certain regulations and guidelines, some items may be replaced or repaired under the control of the organization. Pak n save has certification on each item to help the customer repair their item and replace it with the new one. They also provide technical support if the product sags after working properly. 3.4 Customer service is provided by all staff in a manner that promotes goodwill and trust and considers particular needs with sensitivity, empathy and respect. Pak n save is a large and very successful organization. in New Zealand. There are many employees working with this organization in different departments who have many responsible tasks and the workers have a key to promote this company. Additionally, they work for the goodwill of the organization. employees work in a friendly environment that increases company productivity. Sometimes the company faces organizational problems, but the staff still manages the work groups.