Training and development is an essential part of any organization. It is a learning process that involves acquiring knowledge, honing skills, and changing attitudes and behaviors to increase employee performance. According to Noe and Winkler (2012), training “refers to a planned effort to facilitate the learning of competencies, including knowledge, skills, or behaviors that are essential for successful performance in an existing situation” (p 3). On the other hand, development is also about knowledge, skills or behaviors "but the time frame extends into the future, so it involves formal education and experiences that will be essential for future performance" ( Noe and Winkler, 2012, p. . The aim of this study was to conduct an evaluation of a training or development program with reference to the process of designing educational systems focusing both on the design of the training (formative evaluation) and on the results of the training (summative assessment) in an organization which, in this applied project, is the Crest Commercial Cleaners. This applied project will contain sections: • A discussion of how the development of the program aligned with the program objectives • A discussion of how the outcomes or objectives were supported by the implementation of the program. Before going further with this applied project, we will first define the two types of evaluation that we have mentioned, which are formative evaluation and summative evaluation. Formative evaluation refers to the evaluation of training that takes place during program design and development. This helps confirm that the training program is well organized and runs smoothly and that trainees are learning and satisfied with the program. This is usually about collecting qualitative data...... middle of paper ......cute and understand. We have also shown that training results are beneficial for everyone, especially franchisees, because the skills and knowledge gained through training can be used outside of their jobs. Works Cited Crest Commercial Cleaning Ltd. (2014). About Crest Commercial Cleaning. Retrieved from Crest Clean: http://www.crestclean.co.nz/McMains, S. and Kastner, S. (2011). Interactions of top-down and bottom-up mechanisms in the human visual cortex. The Journal of Neuroscience, 31(2), 587-597. doi:doi:10.1523/JNEUROSCI.3766-10.2011Noe, R.A., & Winkler, C. (2012). Training and development: learning for sustainable management. Sydney: McGraw Hill Australia Pty Ltd. O*Net. (2014). Summary report for: 37-2011.00 - Janitors and cleaners, except maids and housekeeping cleaners. Retrieved from O*Net Online: http://www.onetonline.org/link/summary/37-2011.00