I started working second shift and the atmosphere was quite relaxed. Todd, the shift manager, was approachable. He was trustworthy and seemed to know what he was doing. He made it easy to communicate issues with him because he acted like he was willing to listen. All the other employees felt more open with each other and more honest. Everyone worked harder. From the quality laboratory to the production floor, it was as if everyone was on the same wavelength. There was less friction. Perhaps it was due to Todd and the atmosphere he created for his part of the