Order processors who work for DrainFlow are the people who talk to customers and discuss the problem. From there, they determine if a plumber's assistant is capable of performing and completing the job or if it is something a licensed plumber should handle. Aside from order pickers not being properly trained or lacking the knowledge to assign the right person to the task, they attempt to complete the job without going too in-depth. Depending on how many order pickers there are in the company, individuals may feel overwhelmed processing all the other orders that come in, in a timely manner..