Hot Buttons Book Review: How to Resolve Conflict and Calm Everyone DownTitle: Hot Buttons: How to Resolve Conflict and Calm Everyone Down worldPublisher: Cliff Street BooksPlace of Publication: New York Year of publication: 2000 Number of pages: 336 Price of the book: The price varies from $0.46 to $23 depending on whether the book is new, used, hardcover, pocket or collectible. The book "Hot Buttons: How to Resolve Conflict "And Cool Everyone Down" is about conflict management. Here's a look at the contributors: - Sybil Evans is a nationally recognized expert in conflict resolution and diversity issues As president of the consulting firm Sybil Evans Associates, Evans is a highly sought-after trainer and speaker, enriching the soft skills of individuals and Fortune 500 companies, including Campbell's Soup, Avon, Lucent Technologies and AT&T. The author of "Resolving Conflict in a Diverse Workplace." Sherry Suib Cohen is the author of eighteen books, a senior editor at McCall's, and an award-winning member of the American Society of Journalists and Authors. follows: Chapter 1 - What is a hot spot? Chapter 2 - Hot spots everywhere! Chapter 3 - Hot spots: dangerous for your health! Chapter 5 - Hot Buttons and Intimacy 6 -- Hot Buttons and FamilyChapter 7 -- Hot Buttons and ChildrenChapter 8 -- Hot Buttons and FriendshipChapter 9 -- Hot Buttons and the WorkplaceChapter 10 --The Magic of Your MindThe main concept of the book is to develop cooperative collaborations that generate gains. win solutions that everyone wants to implement. These are constructed from a five-step process: 1) Watch what is happening as if you were part of the audience in a play in order to experience detachment and objectivity. This helps calm you down.2) Confirm the validity of the other person's point of view to help calm them down and positively attract their attention.3) Once the other person's anger is sufficiently diffused , ask questions in a neutral and respectful manner to elicit more information. 4) Assert your own interests and needs in terms of the other person's perspective and story. The other person is listening to you now because you listened to them for the first time.