Let’s take a look at the main deliverables of the DEFINE phase. These deliverables are nothing more; the objectives of the DEFINE phase. Let’s discuss them one by one: Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an original essayThe first key objective is to understand what the project is about. In order to understand the project, we also need to have sufficient know-how about the process. Once we understand the process, we will have insight into the causes of inefficiency and frustration so that improvements can be made. The process flowchart, process map, or standard operating procedure (SOP) document should be able to help you dig deeper into the process. The second key result is to determine the boundaries of the process area to be improved. Now, simply speaking, determining the boundaries of the process means understanding where the process begins and ends. The scoping study of a Six Sigma project normally involves determining the limits in terms of documenting a list of project-specific objectives, deliverables, tasks, costs and deadlines. In the DEFINE phase, project managers are responsible for clarifying the goal and scope of the project. They must be well aware of the problem and the type of improvement; that must be achievedThe third deliverable is to identify all stakeholders (internal and external) served by the process. A stakeholder is anyone impacted by the project. The impact could be positive or negative; Of course. Each process will have internal and external stakeholders that it addresses. Depending on the type of organizational setup, the stakeholders and their expectations certainly vary. In the DEFINE phase, the project manager must identify all key and non-key stakeholders necessary to support and sustain the project and its improvement. Key and non-key internal stakeholders are normally your colleagues, supervisors, managers, directors, etc. Key and non-key external stakeholders are normally your vendors, customers, suppliers, creditors, etc. The fourth objective is to define stakeholder requirements. To add to what we discussed earlier regarding identifying internal and external stakeholders, the project manager or manager, during the DEFINE phase itself, must define the needs, requirements and expectations of the internal stakeholders and external. Just to give you a quick overview, setting customer expectations will be done in two steps. The first step is to describe the customer's expectations. The second step is to determine to what extent the expectations of the Six Sigma project are achievable or viable. Keep in mind: this is just a sample. Get a personalized article from our expert writers now. Get a Custom Essay The fifth key deliverable concerns a plan to successfully complete the Six Sigma project. A plan for completing the project is normally one of the elements of the project agreement and can be as comprehensive as it needs to be. The project plan normally includes a resource plan, a stakeholder management plan, a communication management plan, a scope management plan, a cost/benefit plan, etc...