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  • Essay / Communication Skills - 760

    Communication can be defined as conveying a message from a sender to a receiver in an understandable manner (Sanchez, N, 2009). An example of communication in health care is that between clinical professionals and staff, patients and their relatives or caregivers, professional physicians, occupational therapists, social workers, midwives, physical therapists and staff administrative (Darley, 2002). For their communication to be effective, each of them must take responsibility for clear communication (Healthcare Benchmarks & Quality Improvement 2009), which means that each of them must strive to send clear messages and receive messages with as little distortion as possible. (Mind Tools Ltd, 2009). The NHS believes that effective communication is essential for high quality service and care, and to avoid complaints and communication breakdown issues (Hamilton Mercer, 2009) such as misinformed patients, worried relatives and bad publicity. Darley (2002). To avoid any breakdown in communication, the HPC requires radiologists to be able to use appropriate verbal and non-verbal communication and use an appropriate interpreter if necessary when communicating with service users and others (Health Professions Council (HPC) Competency Standards - Radiographers, 2008). ).Minardi and Riley (1997) state that it is very important to recognize communication skills that can improve effectiveness. Verbal and non-verbal communication are the main forms of communication (Cant and Aroni, 2008). Verbal communication is subdivided into the vocal category which includes spoken language, and the non-vocal category which includes written communication and communication conveyed by sign language or Braille (Communication and Language). The HPC requires radiographers to be able to communicate professional information, advice, instructions and opinions in English (HPC's Standards of Proficiency - Radiographers, 2008), as it is the primary language of the United Kingdom ( Mandy Barrow, 2009). For example, when conducting an exam, they must give clear instructions explaining what they are doing and why they are doing it (Bach and Grant, 2009). If the recipient does not understand English, a good interpreter is necessary to avoid any misunderstandings. The recipient may also not understand the professional language of the reviewer and, as Minardi and Riley (1997) point out, the professional must explain technical terms in order to be understood. Written communication is the ability to write effectively in a variety of circumstances and for different audiences. and for purposes, in good English (University of Sydney, 2009), using memoranda, reports, bulletins, job descriptions, employee handbooks, electronic mail (e-mail) letters, telegrams, faxes, contracts, advertisements, brochures or press releases (Business Reference, 2010).