For example, simplifying information, asking for an interpreter or enlarging information for a visually impaired patient. (Tidy, 2013), (Bach, 2009). Being able to accommodate a patient with dementia by simplifying the content of the information provided, asking closed-ended questions to ensure the patient has a true understanding of their options, ensuring that the family and the caregivers understand what is being said (Jootun & McGhee, 2011)&alzmeir) Such strategies ensure that patients are well informed and can access treatment and receive the highest quality care (Jootun & McGhee, 2011; Sarcevic, Marsic, & Burd, 2012). (Bramhall, 2014)When communication works well, practitioners can develop a positive therapeutic relationship with the patient, based on values ​​of trust and respect. This contributes to an increase in patient satisfaction and the patient has a better understanding of their condition, leading to a positive clinical outcome (Jootun & McGhee,