Table of ContentsSummary 2Introduction 3Inventory of Facts/Findings 3Organizational Background 4Problem Statement 5Cause Analysis 6Application of Theory 8Proposed Solution(s) 9Recommendations/Suggestions for the future 13Conclusion 15Works Cited 16Team Charter 17Swot, Mind Map, Rational Decision Making Model and Brainstorming 20Abstract This article examines and analyzes three main issues, the first being leadership. Other sub-issues include lack of vision, coercive leadership style, use of taxpayer money for personal gain, and irresponsible leadership. The second element is the organizational structure, mixed communication and lack of clear direction to whom to report. The third being communication, this article addresses the lack of ability to talk about real issues for fear of being ostracized; if you are not with us; you are against us. We offer solution based on our SWOT analysis, star burst, brainstorming, mind map and rational decision making tool. With the use of these five tools, we hope to help solve the problem by making the City Zoo a more engaging and dynamic experience for employees and the public. These three issues: leadership, organizational structure and communication are explored in more detail in relation to the city zoo case study. We believe that by restructuring management and providing appropriate training, the organizational structure and communication will follow.IntroductionOur team of No-Va consultants will guide you through the issues of "Trouble at City Zoo" and review the real problems that have ended. with the firing of the chief veterinarian and the resignation of the executive director/CEO Off...... middle of paper ......Ann Arbor, 1959Langton, Nancy, Stephen Robbins and Timothy Judge.Organizational behavior: Concepts, controversies, applications. Fifth Canadian edition. Toronto: Pearson Canada, 2009. 141, 574-84. Print.Raven, Bertram and John French. Jr. “Legitimate Power, Coercive Power, and Observability in Social Influence.” Sociometry Vol. 21. No. 2 (1958): 83. the web. August 2, 2010. .Spring, T. Florence. "French and Raven's source of power." The Internet server for faculty and staff at California State University, Fresno. NP, 2002. Web. August 2, 2010. .Thompson, Arthur, John Gamble, John Gamble, A. III and Alonzo Strickland. Strategy. McGraw-Hill/Irwin, 2005. 299. Print. Tucker, Amy. “Six Bases of Power.” Chapter eight document. (2010): Print.