(The State of Queen Island, 1995-2015)Website on how to develop negotiation skills: www.theskillsyouneed,com/ips /negotiation.html 4.) Feedback – “Feedback is the process of sharing observations and recommendations with a learner. It can be formative or summative, but always constructive and non-confrontational. Feedback has value as a professional development tool. It’s not about grades” (Pediatric Chiefs-UCCH website, .nd). How can feedback thresholds be useful in the business environment? Feedback skills are important to the business environment because they enable people to learn and provide insight into how the organization functions, creates opportunities for professional and personal development and also builds morale and loyalty individuals. Website on how to develop feedback skills: www.skillsyouneed.com/ips/feedback.html 5.) Persuasion - “Being able to influence or change one's attitudes, beliefs or values ​​towards a particular subject/object , so that these merge and ultimately equal the thoughts and feelings of the persuader” (Persuasionskills,