Managers must set organizational goals aligned with the company's mission. This will provide a strategy for achieving these goals. For example, planning can be seen at all levels, such as creating sales goals as well as customer experience (Higgins, 1994). The second function of organizing is accomplished through planning assessment and preparation for implementing resources such as workers and their schedules. Currently, the organization lacks manpower in specific areas and this problem needs to be resolved through better organization of human resources. Managers must also ensure that employees have the necessary resources to perform their jobs. Lack of organization can lead to inefficiency and lack of productivity, which occurs in the inability to properly serve customers and double-booking customers. The third function, leading, is the function by which managers are able to implement planning and organizing to direct and motivate employees to complete their tasks and work. It is important for employees to understand their tasks and responsibilities, which requires managers to guide them in these areas (Higgins, 1994). For example, if employees are not comfortable with their responsibilities, the manager must guide them through the work process to ensure that it is carried out.