The video “Modern Chairs – A training video on total quality management” guided us through the different stages of a project, using starting with non-total quality management (TQM) techniques and developing using a comprehensive TQM strategy. The first segment shows us the team's results when using a non-TQM strategy, where each individual sort of did what they wanted; the results were 30 chairs stacked in 120 seconds. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an Original Essay The team then applied the first step of TQM principles, which are teamwork and production line process; now, instead of each individual working as such, team members worked in a hierarchical team process, where each member had a specific role and only that role. Applying the first step of TQM increased the productivity of 30 stacked chairs in 110 seconds. The next segment of the video explains the effects of time on quality, specifically that at a certain point, a faster process produces more defects and errors. Then, the second stage of TQM, process optimization, is applied; At this point, the process started in the first step is refined for optimal efficiency. Regarding this example, it was when the chairs were passing along the chain; too fast and quality diminished due to excessive processing, too slow and efficiency diminished… it was about finding the waiting time that optimized the process so that it was as efficient as possible. Applying the second stage of TQM further increased productivity on 30 chairs stacked in 90 seconds. The team then applied the third step of TQM, continuous improvement; at this point, the process gets even better over time. In this example, the team implemented a new row process that involved extending one row to two rows. This method further improved efficiency up to 30 chairs stacked in 65 seconds, by far the best results the team produced. Keep in mind: this is just a sample. Get a personalized article from our expert writers now. Get a Custom Essay TQM improved this project by identifying a process that could be improved by implementing a team-oriented line process, the TQM strategy further successfully identifies areas where defects are possible and eliminates them through effective treatment. TQM, once implemented, is then optimized to increase efficiency and is occasionally reviewed to find further improvements.