INTRODUCTIONThis chapter presents the research methodology and approaches used. Additionally, pilot survey and data analysis, data collection, population, context, process and research design, sample and its processes, methods and organization.3.1 QUALITATIVE AND QUANTITATIVE RESEARCH METHODOLOGY3.1.0 Survey QuestionnaireAccording to Saunders, ET al . (2007) Questionnaires include open and closed questions, or one of both. In an open-ended question, the respondent(s) are allowed to offer personal answers while in the closed-ended question, the respondent(s) are given a list of options to choose an answer from. In this study, closed question technique was applied.3.1.1 Components of the QuestionnaireThe questionnaire contains a series of questions related to the demographic information of the employees. It includes common data regarding gender (male/female), age and marital status, monthly salary after tax deduction, university education, management positions in the bank and professional experience within the bank. bank. It also includes 14 statements that are created and based on the literature of Nelson (2001). These statements analyze whether the ten points highlighted by Nelson (2001) are found to be the main source of motivation for Union Bank employees.3.2 RESEARCH DESIGNResearch design is the phase aimed at designing the study in such a way that so that important data can be collected and analyzed to arrive at a result. (Sekaran, 2003)The research design in this study was created following a number of choices related to the reason/objective of the subject.3.3 POPULATIONAccording to Sekaran (2003), the population of a research shows all the different groups of individuals. .... middle of document ......n to research respondents (2) Respondents must participate voluntarily (3) Respondents must only participate based on their permission. The research involved treating the data collected from employees confidentially. The purpose of this research was clarified to Union Bank employees before carrying out the research by providing the bank with cover letters in advance. During this research, the top priority was not to disrupt the employee's self-esteem and self-esteem. 3.8 CHALLENGES ENCOUNTERED During data collection, several encounters were encountered. One of them was the inability of employees to give the real situation for fear of being oppressed. Additionally, regular visits to the bank to ensure that respondents were responding correctly to the questionnaires were also considered intimidating...