Question TwoDiscuss the issues related to customer service and services in e-commerceCustomer service and customer service is the service provided to customers before, during and after the purchase of goods/services, using goods/services. By providing continuous care to the customer through after-sales service, the reputation, growth and performance of the organization are determined. A business is only as good as its customer service. Ensuring that the customer has the opportunity to have the attention of the organization after the purchase, providing a satisfactory solution to the customer's queries and complaints will result in a satisfied customer and a successful organization. Good customer service provides an experience that meets customer expectations. This produces satisfied customers. Satisfied customers generate repeat business and referrals to new customers. Bad customer service can lead to complaints. This can lead to lost sales as consumers might take their business to a competitor. This can ruin the reputation of the organization and thus cause a slowdown in new business. Good customer service is about developing connections with your customers leading to long-term relationships. This has benefits for both customers and the business. Customers benefit because the company provides a service that meets their needs. The business benefits because satisfied customers become loyal customers. Customer Service and Support in E-Commerce We live in a world that exists in the social media environment. This new breed of company forms the customer base of any e-commerce business. It is therefore imperative to understand these requirements of the social media society. Challenges and solutions1. E-commerce means...... middle of paper...... other businesses.2. Prepare documents for use by gathering the information necessary to produce the document. This information must be collected and stored in an electronic file.3. Using translation software, the electronic file is converted to STANDARD FORMAT.4. The organization/company computer connects to the relevant value-added network which routes the document and transaction to the receiving organization. Receiving company/organization:1. Must have already agreed on the use of the EDI standard and its version between the two companies2. The recipient company's computer connects to the relevant value-added network and receives the documents awaiting delivery.3. The receiving company's software will then use its translation software to translate the standard format message into the receiving company's electronic language.4. The document is processed by the receiving company.